How can we help?
Questions about batches, payments, or something not working right — reach us directly or check the quick answers below.
Email support
support@zafixprep.com — we typically reply within 24 hours.
Fastest way to reach us for quick batch or payment questions.
General FAQ
Common questions about batches, validity, and enrolling.
Terms & Conditions
Refunds, account rules, and platform policies.
Quick answers
Payments are usually reflected within a minute of a successful transaction. If it's been longer, email us with your registered email and the payment ID from your bank/UPI app and we'll sort it out.
On the login screen, use "Continue with Google" if you originally signed up that way, or contact support to reset an email/password account.
Reach out within 7 days of purchase if a batch was misrepresented or you were charged in error — see our Terms & Conditions for details.
Zafix Prep accounts only allow one active login at a time. Signing in on a new device automatically signs out the previous one — this is intentional, to keep your account secure.